Cookies and terms of use

Terms of use

These terms of use were last updated on 15 November 2015. Please refer back to this page regularly for updates. By using our website you agree to these terms of use.

Prices, Descriptions and Availability of Goods

Prices are subject to change without notice and all goods are sold subject to availability. Whilst we take the utmost care to ensure that product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colour and texture may vary slightly from those shown on the website due to limitations of internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation. Where appropriate VAT at the prevailing rate is included in the prices shown.

Weights

Please note: due to the weighed nature of some of our products and the fact that all our produce is hand-prepared there may be slight variations in pack weights.

Special Offers, Promotions and Vouchers

We reserve the right to refuse any special offer or promotional price. Promotions do not apply to carriage.

Making a Purchase

To make a purchase please email Christine with your order or enquiry. Much of our produce is only seasonally available so it may be necessary to pre-order. If this is the case we will keep you informed of expected dates of availability via email. In some instances we may ask you to pay a deposit to reserve pre-ordered produce.

We accept payment by BACS, cheque or cash. Payments should be made to: Christine Page.

Delivery

Produce can be delivered to your home or alternative address, including your place of work. Perishable items are packed in temperature controlled, insulated boxes with ice packs, designed to keep your produce cool for up to 48 hours. The courier can leave your box in a ‘safe place’ at your risk if you instruct us accordingly.

We will agree with you a convenient day for delivery of produce sent by overnight courier. We normally aim to despatch perishable produce on a Tuesday or Wednesday to avoid the possibility of it being left in a depot over the weekend. However, we can have it delivered on other days if you prefer. There may be an additional charge for Saturday deliveries. We are not responsible for the box or its contents once it has been delivered to you at your stated delivery address (including taking into account any special instructions given to us). The contents of the boxes are perishable and must be delivered. If we are unable to deliver to you, or have to deliver late, for reasons beyond our control (for example, adverse weather conditions, strike actions, vehicle breakdown or traffic congestion) we cannot accept liability for any inconvenience or loss that this causes.

Shipping And Handling

Due to our remote location it is very hard for us to find courier companies willing to collect from us, especially as many do not accept perishable items. We use APC Couriers because we have found them to be reliable and we feel confident they will take care of our products. We charge a flat rate of £15 on all deliveries for shipping and packaging. This is less than it costs us. We will reduce our charge for shipping if the cost to us is reduced.

Frozen Produce

Whilst we make every effort to ensure that frozen items remain frozen on delivery, by the use of extra ice, we cannot guarantee this, and cannot be held responsible for any defrosting which may occur en route.

Cancellation Rights

We want you to be satisfied every time you shop with us. In the unlikely case that you are not entirely satisfied with any of our products or service, we may, at our discretion, refund the value of your order, issue a credit note or exchange the product. No cancellation of your order can be accepted less than seven working days before delivery is due. Cancellations must be made in writing. If the problem arises where our agent has attempted to make the delivery and/or there are no instructions for safe leaving, neither us nor our agents shall be held responsible in any way and will make no offer of refunds.

Complaints

We trust you never need to complain about our service or produce. However, if you have a problem, please contact us via email: Christine@smilingtreefarm.com 

We aim to: Acknowledge complaints within five working days; Advise you how long it will take to resolve the complaint; Keep you informed throughout the process.

Any complaint will be recorded. This does not affect your statutory rights as a consumer.

Changes to the products

We reserve the right to change our products, prices and delivery charges from time to time. The information on the website will be amended accordingly and you will be deemed to be responsible for checking the details of your orders against the current information on our website. We will not be held responsible for any discrepancies in your order value resulting from these occasional changes.

Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of this website. ALL RIGHTS RESERVED. You may only download and print pdf documents under the title ‘downloads’ on our blog page where there is an explicit written invitation to do so. Any other use, printing or copying of materials on this website, other than in the course of browsing, selecting products, ordering from us, is strictly prohibited. Any framing of this website is prohibited.

Links to/from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. 

Disclaimer

We are not qualified to give out medical advice and though we quote great health benefits, please consider anything you read on our website to be information only. The information we provide on this website is based on our experiences, consultation with other experienced and knowledgable people and wide reading from many different sources, including scientific studies. When all this information and experience is pulled together it forms the basis of our beliefs, it guides our values and decisions in how we farm. We provide it to you on this website in good faith but we encourage you to make your own investigations from sound, independent sources. Always, before modifying your diet or health practices in any way, seek out and consult with an enlightened medical professional.

 

Cookies

We use cookies, as most websites do, to help us improve and provide you with the best experience we can. A cookie is a small file, which is placed on your computer's hard drive, that helps analyse web traffic or lets you know when you visit a particular site.

We use traffic log cookies to identify which pages are being used and typical user paths through the site. This helps us analyse data about web page traffic and improve our website. A cookie in no way gives us access to your computer or any information about you but it does capture the user's IP address. Aggregated analysis of these log files is used to monitor website usage.

As a condition of use of this site, all users give us permission to use its access logs in this way.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This will mean, however, that your use of our site is not recorded and makes it more difficult for us to improve.

Any information gathered using cookies is not shared with any third parties.

 

Data Protection

We are committed to protecting and respecting your privacy.

When we do need to collect personal information from you, for example, when you purchase goods or services, in order to comply with the Data Protection Act we have a duty to tell you how we store the information we collect and how it is used.

Any information you do provide will be stored securely and will never be passed on or sold to any third party without your explicit prior approval.

We will use your contact details to get in touch with you solely in relation to matters pertaining to our provision of goods or services or information to you.